Q: What is the dress code on board the ships?

A: Shipboard attire ranges from Country Club casual to informal to formal. Country Club casual (resort-style attire) is appropriate for daytime on board or ashore. Shorts are not appropriate after 6 p.m. in any of the public rooms or lounges. Guests are asked not to wear bathing suits in the restaurants and lounges at any time. Evening attire can be Country Club casual, informal (sport coat and tie recommended), or formal (black tie optional). Evening dress codes begins at 6 p.m.

Q: How can I find the dress code for each sailing?

A: Depending on your itinerary the dress code varies by ship and location. In your documents it states how many formal nights there are, and once on board, the suggested evening dress code is listed on the front page of your ship's daily newsletter.

Q: I am in cabin 816 on the Mariner. Why do my bag tags say deck 8F?

A: The F means Forward deck which helps in the loading of bags on the pier.

Q: Does Regent provide wheelchairs to passengers?

A: No, they would have to provide their own, except in an emergency.

Q: Should pregnant guests have any special documentation ?

A: Pregnant women should consult with their doctor prior to sailing with Regent Seven Seas Cruises as they cannot offer pre-natal care on board any of their vessels. Regent Seven Seas Cruises will not accept any guest if she is (24 weeks) 6 months or more into the pregnancy at the time of sailing due to the lack of neo-natal care facilities onboard.
Those guests under (24 weeks) six months must provide RSSC with a written doctor's permission prior to sailing that states she is "fit to travel by sea." This must be forwarded to Reservations, Attn: Special Requests-Medical, Omaha, Nebraska at: 1-402-501-5599. On the fax, please reference the Guest's name, ship name and sailing date. This permission must be dated within 30 days of the cruise departure date.
The Master in conjunction with the Ship's Doctor has the right to deny boarding if in his professional opinion there may not be adequate shore side medical facilities available in port during their cruise.

Q: What is their smoking policy?

A: While they will always give smokers a warm welcome on their ships, they also recognize the need to restrict where smoking is permitted so as not to cause discomfort to, or provide a health or safety hazard for, the majority of their guests who do not smoke. Cigarette smoking is not permitted in any enclosed dining areas, whether it be the ships' main dining rooms or the alternate dining venues. Cigarette smoking is only permitted in designated areas of the outdoor Pool Grills.
However, in light of continuing legislative changes in smoking policies around the world as well as the comfort, health and safety of their guests and crew, both in terms of the proven dangers of second hand smoke and the fire hazard that smoking presents, Regent Seven Seas Cruises will be changing their policy of smoking in staterooms, suites and on private balconies. Not only does smoking present a fire hazard, but it is also an inconvenience to other guests as the smoke, or its odor, invades surrounding suites, balconies and public areas, creating discomfort for the guests in these areas. Smoking will therefore be prohibited in all staterooms, suites and balconies fleet-wide.

Q: What is Regent's policy about additional gratuities?

A: Gratuities are included in the cruise fare for all RSSC vessels. If guests feel strongly about expressing their gratitude to the crew, they should be encouraged to make a donation to the Crew Welfare Fund at the Purser Office. This money is utilized for crew parties and events.

Q: What is "open seating?"

A: You can dine whenever, wherever and with whomever you choose during regular dining hours. In some of the alternative restaurants, reservations are recommended.

Q: Where can I find the day-to-day itineraries?

A: Under the cruise calendar of each ship.

Q: After I make a reservation, when do you need a deposit?

A: A deposit of 15% (20% for World Cruise and Paul Gauguin) of the per person fare is required within 72 hours of reservation to confirm a booking.

Q: Are children allowed? And what about children's fares?

A: Children under the age of 18 must be accompanied by a parent or other responsible adult over the age of 21. RSSC may restrict the number of children on board. RSSC is unable to accept infants less than one year of age.

A: For special pricing, contact reservations at 1-866-721-3415 as the information varies for each ship and sailing date.

Pricing and Policy Questions

Q: What is included in the cruise fare?

A: Regent Seven Seas cruise fares include all onboard gratuities; complimentary beverages including select wines and spirits served throughout the ship; complimentary 24-hour room service menu; complimentary in-suite dining including selections from the main dining room during dinner hours; in-suite refrigerator replenished daily with soft drinks, beer and bottled water; Butler service in Category B suites and above; in-suite bar setup in Butler suites; choice of multiple open-seating dining venues; iPod® music system in all Butler suites (Bose®, speakers in top three suite categories); WiFi hotspots; in-suite movie channels and DVDs; 1:1.6 crew per guest ratio - among the highest at sea; spacious, all oceanview suites and staterooms, most with balconies; space ratios from 60 to 71.5 - among the highest at sea; and self-service launderettes (excluding Paul Gauguin and Minerva).

Q: Are past guests eligible for any discounts?

A: Seven Seas Society members, or guests who have sailed with Regent before, are eligible for savings on select voyages. Some restrictions may apply.

Q: What is the pricing policy on combination cruises?

A: A number of cruises may be combined. When combining voyages, take the best available per guest fare from each voyage and subtract a 5% combination savings. Select sailings (such as those on 2-for-1 promotion, World Cruise, South America or Grand Pacific combinations) are not eligible for the 5% combination savings. If a 2-for-1 sailing is combined with another that offers free air or an early booking savings, the 5% combination savings is applicable. Selected sailings may also offer combination savings of greater than 5%.

Q: How is 2-for-1 pricing calculated?

A: 2-for-1 pricing is calculated from the full brochure fare (not including early booking savings) or first guest fare. The 2-for-1 applies to all categories unless otherwise noted. 2-for-1 promotions may be capacity controlled, subject to availability.

Q: How is pricing handled for triples/quad occupancy?

A: The third or fourth adult in any deluxe or penthouse suite is 50% of the minimum category fare after early booking or 2-for-1 savings has been applied. Third and fourth guests in named suites will pay the minimum category fare. Third and fourth guests do not qualify for free air on free air or What a Fare Deal promotions. Standard air add-ons apply. Children ages 11 and under in any category pay 50% of the minimum category fare.

Q: What is your pricing policy for singles?

A: Standard single supplements are typically 100% for named suites, 75% for Penthouse suites and range from 10-40% for deluxe suites and are capacity controlled and may be raised at any time. Exceptions may apply.

Q: Are there any governmental fees that may apply?

A: NAFTA/INS fees apply to cruises terminating in the U.S. or San Juan and are charged as follows: $4.93 per person for cruises limited to US ports, Canada, Mexico, Bermuda or the Caribbean Islands $12.50 per person for cruises visiting or beginning at a port outside of the above Rates are subject to change at any time.

Air/Sea Questions

Q: Can economy air be upgraded using frequent flyer mileage?

A:Passengers or travel agents are welcome to check with the airline directly for exceptions to this rule.

Q: Can I be confirmed on the same flights as my friends and family, and will there be a fee charged to do so?

A: At the time of booking, please ask Air Concierge to cross-reference your booking with your friends and family. RSSC will do everything possible to confirm your flights together. There is no additional fee to cross-reference your bookings unless you request a specific flight or schedule.

Operations Questions

Q: When are documents sent out?

A: Approximately 25 days prior to the sailing.

Q: May I pre-purchase transfers for my disembarkation?

A: Return transfers must be arranged on board with the tour desk and will be billed to your shipboard account.

Smoking Policy

Q: What is your smoking policy?

A: While Regent will always give smokers a warm welcome on their ships, we also recognize the need to restrict where smoking is permitted so as not to cause discomfort to, or provide a health or safety hazard for, the majority of our guests who do not smoke.
In light of continuing legislative changes in smoking policies around the world as well as the comfort, health and safety of our guests and crew, both in terms of the proven dangers of second hand smoke and the fire hazard that smoking presents, Regent Seven Seas Cruises does not allow smoking in suites, staterooms and on private balconies. Not only does smoking present a fire hazard, but it is also an inconvenience to other guests as the smoke, or its odor, invades surrounding suites, balconies and public areas, creating discomfort for the guests in these areas.
In addition, smoking is not permitted in any enclosed dining areas, whether it be the ships' main dining rooms or the alternate dining venues. Cigarette smoking is only permitted in designated areas of the outdoor Pool Grills.

Apollo Management L.P. Acquires RSSC

Q: Why did Apollo purchase Regent Seven Seas Cruises?

A: Apollo recognizes Regent Seven Seas Cruises as an extremely successful and appealing brand that possesses tremendous growth potential. Regent Seven Seas Cruises and Oceania Cruises have strong brand recognition within their respective market segments and together they complement one another offering many exciting new opportunities for both lines' guests and travel partners.

Q: What is Prestige Cruise Holdings?

A: Prestige Cruise Holdings (PCH) is the corporation which will own and manage certain cruise-related assets within Apollo's broader cruise portfolio and of which Apollo is the majority shareholder. In turn, PCH owns 100% of Oceania Cruises and will own 100% of Regent Seven Seas Cruises. Bob Binder, President of Oceania Cruises, and Mark Conroy, President of Regent Seven Seas, will report directly to Frank Del Rio, Chairman & CEO of PCH.

Q: Are Oceania Cruises and Regent Seven Seas Cruises being merged?

A: No, both Oceania Cruises and Regent Seven Seas Cruises will remain independent brands and operate from their separate headquarters in Miami and Fort Lauderdale respectively.

Q: Is NCL Corporation part of Prestige Cruise Holdings?

A: No, NCL Corporation is a separate investment by Apollo and is not an asset of PCH.

Q: Will there be any changes in deployment or movement between fleets as a result of this transaction?

A: There are no changes or modifications planned for either brand.

Q: Will there be any changes to the onboard product of Regent Seven Seas Cruises or Oceania Cruises as a result of this transaction?

A: There will be no changes to the guest experience with either brand. Both companies will retain their own unique identities and continue their leadership positions within their own respective segments of the industry. Oceania Cruises will continue to lead the Upper Premium segment while Regent Seven Seas Cruises will continue to provide an all-inclusive Luxury cruise experience.

Q: Will PCH own all of the ships within the Regent Seven Seas Cruises fleet?

A: The purchase includes Seven Seas Voyager, Seven Seas Mariner and Seven Seas Navigator. Regent Seven Seas Cruises will continue to operate the French Polynesia-based Paul Gauguin under the current contractual agreement and the 198-guest Minerva on a seasonal basis in Antarctica.

Q: Will PCH be ordering new ships for Regent Seven Seas Cruises?

A: PCH is a growth oriented company and we will be exploring all opportunities and options for expanding the Regent Seven Seas Cruises fleet.

Q: Does PCH have plans to expand beyond Oceania Cruises and Regent Seven Seas Cruises?

A: PCH and its majority shareholder, Apollo, are both committed to long-term investment and growth in the cruise industry. The company will continue to explore both organic and external opportunities for investment and expansion as they arise.

Q: Are the hotel operations of Regent included in this transaction?

A: No, Regent Hotels & Resorts is not being purchased and remains under the aegis of Carlson.